A subprocessor is a company EMS Matrix uses to run the Service, for example by hosting the database, sending email or delivering a push notification, and which may handle an agency's data on our behalf while doing that job. This list is kept current. It is also summarized in the Privacy Policy, section 7, "Who we share it with."
| Provider | Purpose | Location |
|---|---|---|
| Supabase (on Amazon Web Services) | Database, sign-in, file storage | United States (Virginia) |
| Render | Application hosting | United States (Ohio) |
| Cloudflare | Domain, network security, content delivery, and bot checks on public forms | Global network |
| Resend | Email delivery | United States |
| Expo (relayed by Apple and Google) | Push-notification delivery | United States |
| Sentry | Error and crash reports: error details, device, browser and app version, page path, and a random internal account and agency ID. Screenshots, session recordings and request contents are turned off. | United States |
| Anthropic | AI-assisted software development and debugging (Claude Code); read-only access to limited agency account data when investigating issues | United States |
| OpenAI | AI-assisted software development and debugging (Codex); read-only access to limited agency account data when investigating issues | United States |
Your agency's own payroll provider is not on this list. EMS Matrix never connects to or sends data to a payroll provider directly. Administrators download an export file and send it themselves.
We will post changes to this list here before a new subprocessor begins processing Agency data.
Questions about this list: support@emsmatrix.com