These Member Terms of Use ("Member Terms") apply to you as an individual using the EMS Matrix mobile app or portal because an agency invited you (a crew member, supervisor, administrator, medical director or other member). They are an agreement between you and EMS Matrix, LLC, an Ohio limited liability company ("EMS Matrix", "we", "us"). You accept them when you create your account or, if you already have one, when the app first asks you to; the app records the version you accepted and when. Your agency has its own separate agreement with us.
1. Your agency is in charge
- You use EMS Matrix because your agency (the "Agency") invited you. The Agency decides what you can see and do, and can change or end your access at any time.
- Your schedules, time records, credentials, training records, forms, acknowledgments and messages are records of your Agency. Your Agency's administrators and supervisors can see them, depending on the roles your Agency sets.
- Questions about your pay, schedule, discipline or employment go to your Agency. EMS Matrix is a software tool and is not your employer.
2. Clinical content and tools
- Your Agency's content. Protocols, the medication formulary and its concentrations, and other clinical content are provided by your Agency, which is responsible for having them approved by its medical director.
- EMS Matrix's tools. Reference tools, calculators, the calculation logic that applies your Agency's numbers, and the shared hospital directory are provided by EMS Matrix. They are aids, not medical orders.
- Your judgment. Nothing in the app is a medical order or a substitute for your training, your judgment, your scope of practice, or medical control.
- If something does not match. If anything shown in the app, including a calculated dose, appears to conflict with your Agency's current, officially adopted protocols, follow the officially adopted protocols and appropriate medical control, and report the difference to your Agency.
3. Your license to use the app
EMS Matrix grants you a personal, limited, non-exclusive, non-transferable, revocable license to use the app and portal for your Agency's work while your Agency allows you access. If you downloaded the app from the Apple App Store, you may use it only on Apple-branded devices you own or control, as the App Store's usage rules permit. EMS Matrix and its licensors keep all other rights in the app.
4. Your account
- Keep your sign-in private. Do not share your account, and do not let anyone else clock in or out or confirm anything for you.
- When you confirm, approve or acknowledge something in the app, that entry is your electronic signature. Only confirm what you personally did, saw or checked.
- Tell your Agency and us promptly at support@emsmatrix.com if you think someone else has used your account.
- Keep your profile information and any certification cards you upload accurate and current.
5. Rules for using EMS Matrix
You agree not to:
- Enter patient information anywhere: no patient names, dates of birth, addresses, medical record, run or incident numbers, or photos of patients or patient paperwork, in messages, forms, notes, attachments or any other field. EMS Matrix is not a patient care record. If you enter patient information by mistake, tell your Agency and email support@emsmatrix.com saying where it is, without repeating it.
- Use EMS Matrix to record controlled substances. Use your Agency's official system.
- Misrepresent where you are or when you worked, including faking your location, using a VPN or other tool to appear to be on your Agency's network, or clocking in or out for someone else.
- Make a false, incomplete or misleading entry in any time or other record.
- Try to access another person's or another agency's information, or anything your role does not allow.
- Upload anything you do not have the right to share, or anything unlawful, threatening or harassing.
- Interfere with, probe, copy or reverse engineer the app or the service.
- Use EMS Matrix for anything other than your Agency's work.
Breaking these rules can lead to your Agency or EMS Matrix suspending your access, and your Agency may treat it under its own policies.
6. Location and time records
- Clock in and out. If your Agency requires it, the app reads your phone's location only at the moment you tap Clock In or Clock Out, and stores it, with the network address you were on, as part of that punch. Your Agency's administrators, supervisors and payroll staff can see it.
- Hospital directory. If you allow it, the app uses your phone's location to sort hospitals by distance. That location stays on your phone and is not sent to or stored by EMS Matrix.
- The app does not track your location in the background. A punch made with no signal is saved with the time shown on your device and may be marked for supervisor review. You can turn location off in your phone's settings, but your Agency may then require you to clock in another way.
7. Messages and notifications
- Messages you send can be seen by the people you send them to and may be reviewed by your Agency. Do not treat them as private. If your Agency is a public body, your messages and records may be public records.
- EMS Matrix is not a dispatch, alerting or emergency communications system. Do not use its messages or notifications to dispatch or alert responders or to send time-critical patient-care information. Notifications may be delayed or not delivered.
8. Your information and deleting your account
Our Privacy Policy explains what we collect and how we use it. You can delete your account from Settings in the app or in the portal. Deleting your account removes your login, contact details, address and emergency contacts, notification settings and certification card images. Your name and your Agency's records about your work (timesheets, punches, training records, acknowledgments, messages and form submissions) stay with your Agency as its records.
9. Members under 18
If you are 13 to 17, you may use EMS Matrix only after your Agency has your parent's or guardian's consent. Anyone under 13 may not use EMS Matrix.
10. Ending your access
Your access ends when your Agency removes you, when your Agency's subscription ends, or when you delete your account. We may suspend your access if you break these Member Terms or to protect the service or other users.
11. Disclaimer and limit of liability
EMS MATRIX IS PROVIDED "AS IS" AND "AS AVAILABLE", TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT PROMISE THAT THE APP WILL ALWAYS BE AVAILABLE OR ERROR-FREE OR THAT ANY NOTIFICATION WILL BE DELIVERED. TO THE FULLEST EXTENT PERMITTED BY LAW, EMS MATRIX WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM.
12. Apple and Google
If you downloaded the app from the Apple App Store:
- These Member Terms are between you and EMS Matrix only, not Apple. EMS Matrix, not Apple, is responsible for the app, its content, its maintenance and support, and any claims about it, including product-liability, legal-compliance and intellectual-property claims.
- Apple has no obligation to provide maintenance or support for the app. To the extent a warranty applies and the app fails to meet it, you may notify Apple, and Apple's only obligation is to refund any purchase price (the app is free).
- Apple and its subsidiaries are third-party beneficiaries of these Member Terms and may enforce them against you.
If you downloaded the app from Google Play:
- These Member Terms are between you and EMS Matrix only, not Google. EMS Matrix, not Google, is responsible for the app, its content, its maintenance and support, and any claims about it, including product-liability, legal-compliance and intellectual-property claims.
- Google has no obligation to provide maintenance or support for the app.
- Google and its subsidiaries are third-party beneficiaries of these Member Terms and may enforce them against you.
Whichever store you used:
- You confirm you are not located in a country subject to a U.S. government embargo and are not on any U.S. government list of prohibited or restricted parties.
- You must also follow the store's own terms of use.
13. General
These Member Terms are governed by the laws of the State of Ohio. Any dispute about them will be brought in the state or federal courts with jurisdiction over Gallia County, Ohio, to the extent the law allows. If any part is unenforceable, the rest remains in effect. We may update these Member Terms; if a change is material, the app will ask you to accept the new version before you continue.
14. Contact
EMS Matrix, LLC
687 Ball Run Rd., Bidwell, OH 45614